🏢 About Us
Cyber Solutions Inc. is a Pakistan-based Business Process Outsourcing (BPO) company specializing in inbound call handling services for UK taxi and private hire companies.
We help businesses reduce operational costs while maintaining high-quality customer service through trained agents, advanced VoIP systems, and 24/7 availability.
🎯 Our Mission
To deliver reliable, cost-effective, and professional call center solutions that enhance customer experience and business efficiency.
🌍 Our Services
🚖 Inbound Taxi Call Handling
- Booking management (pickup/drop-off scheduling)
- Ride modifications & cancellations
- Customer support & complaint handling
- Lost & found assistance
📞 Dispatch Coordination
- Driver communication
- Job assignment through dispatch systems
- Real-time updates to customers
💬 Additional Support
- Live chat support
- Email handling
- Back-office support
Our Team
- Skilled and trained call center agents
- Fluent English communication (UK-facing)
- Experience with taxi dispatch systems
- Dedicated supervisors for quality control
🖥️ Technology & Tools
- VoIP-based call systems
- CRM integration
- Call recording & monitoring
- Experience with:
o iCabbi
o Cordic
⏰ Availability
We operate 24/7, ensuring uninterrupted service for UK clients across all time zones.
💡 Why Choose Us?
- Up to 70% cost savings compared to UK staffing
- Trained agents with industry experience
- Scalable team (from 2 to 100+ agents)
- High-quality call handling & monitoring
- Reliable infrastructure with backup systems