🏢 About Us
Cyber Solutions Inc. is a Pakistan-based Business Process Outsourcing (BPO) company specializing in inbound call handling services for UK taxi and private hire companies.
We help businesses reduce operational costs while maintaining high-quality customer service through trained agents, advanced VoIP systems, and 24/7 availability.
🎯 Our Mission
To deliver reliable, cost-effective, and professional call center solutions that enhance customer experience and business efficiency.
🌍 Our Services
🚖 Inbound Taxi Call Handling
• Booking management (pickup/drop-off scheduling)
• Ride modifications & cancellations • Customer support & complaint handling • Lost & found assistance📞 Dispatch Coordination
• Driver communication
• Job assignment through dispatch systems • Real-time updates to customers💬 Additional Support
• Live chat support
• Email handling • Back-office supportOur Team
• Skilled and trained call center agents
• Fluent English communication (UK-facing) • Experience with taxi dispatch systems • Dedicated supervisors for quality control🖥️ Technology & Tools
• VoIP-based call systems
• CRM integration • Call recording & monitoring
• Experience with:
o Autocab
o iCabbi
o Cordic
⏰ Availability
We operate 24/7, ensuring uninterrupted service for UK clients across all time zones.
💡 Why Choose Us?
• Up to 60% cost savings compared to UK staffing
• Trained agents with industry experience • Scalable team (from 2 to 100+ agents) • High-quality call handling & monitoring • Reliable infrastructure with backup systems